Clear and fair
Refund and Cancellation Policy
Effective 20 September 2026. This policy applies to personalised Written in the Stars web cards.
Before payment
You may review and edit the card preview or leave checkout without paying. Please check the recipient name, date of birth, message and selected theme before placing the order.
Our satisfaction promise
Not happy with your card? Message us and we'll fix it or refund you. Please contact us promptly with the purchaser's details and tell us what went wrong so we can put it right.
When we will help or refund
Contact us for a card mistake, duplicate charge, failure to receive a working card link, or a technical fault that prevents normal use. We will normally try to correct the card or restore access first. If that does not resolve the issue, we will provide a refund through the original payment method. This policy does not limit non-excludable statutory rights.
How to request assistance
Email Astronovaza@gmail.com with the purchaser's PayPal email, approximate transaction date and a description of the problem. Do not send card or banking passwords. Approved refunds are returned through the original payment method; payment-provider processing times may apply.
Unauthorised transactions
If you believe a payment was unauthorised, contact us and PayPal promptly. PayPal's dispute and buyer-protection rules may also apply.